We aim to provide a great experience every time, but even we can experience the off day occasionally. The best way to guarantee a great experience is to review our shipping guidelines and keep them in mind when placing orders.
If you have an issue that isn't covered below, please reach out to our team and we'll help work through a solution.
We do our best to ensure the accuracy of every order that is shipped out. Please check the accuracy of your order upon receipt.
Our delivery guarantee extends only to correctly addressed orders. We cannot guarantee the condition of the package if the delivery service has to reroute. We guarantee delivery only to the provided address confirmed on the order acknowledgement.
Business Days: Mondays - Fridays excluding Public Holidays
No P.O. Unfortunately we are unable to ship to PO Boxes, APO, FPO, DPO or International addresses currently.
Refunds and Replacements
Due to the perishable nature of our product, we do not accept returns. Any errors or damaged items must be reported to us within 5 days of receipt of your order. Please, save your shipping box and packaging because it will need to be inspected by the carrier.
In the event you are dissatisfied with your purchase, you must contact us within 7 days from receiving your order. We reserve the right to limit refunds and replacements, and we can only offer one replacement per consumer.
Ordering Policy For security purposes we do not accept order information via email.
Cancellation policy or change of order Any change in order including cancellations must be communicated to us before 1pm ET the same business day. If outside of this timeline, we cannot guarantee the change or cancellation.
Handling and Freshness
All products shipped from Huamao Agencies are shipped directly from our distribution warehouse.